How to contact us
Telephone
Telegram
Address
1 Golovinskoe Shosse, Moscow
Email
SO-TECH contacts for servers, SoftTech and IT consulting
Message us in Telegram, email or call: we route requests for server infrastructure, SoftTech, Bitrix, IT consulting, SLA/SLO and TCO.
SO-TECH / Contacts
How SO-TECH handles requests
Contact us about server infrastructure, SoftTech engineering and architectural IT consulting. We work from Moscow and run projects in Russian, English, Turkish, Kazakh and Vietnamese.
Phone, Telegram and email
Use Telegram for quick questions and email or the form for formal requests. We route requests by area: servers, SoftTech and consulting.
Telegram / email / request triage
Moscow, RU/KZ/TR/VN and remote projects
The Moscow address covers legal and local context, while project communication is handled remotely with teams from different countries.
Moscow / RU/KZ/TR/VN / remote
What to include in a request
Briefly describe the goal, current system, workload, timeline, integrations and constraints. We will suggest the next step: audit, infrastructure estimate or engineering plan.
audit / infrastructure estimate / engineering plan
SO-TECH / Contacts
Choose the request area
This helps the request reach the right engineer faster: server infrastructure, audit and consulting, SoftTech engineering or Bitrix work.
Server infrastructure
Dedicated, cloud, storage, database, backup/DR, migration, SLA/SLO and TCO estimates for business-critical systems.
SLA/SLO / TCO / RPO/RTO Architectural IT consultingTechnical audit, architecture review, roadmap, delivery control and production readiness without changing business logic.
audit / roadmap / risk map SoftTech engineeringEnterprise engineering, banking integrations, Bitrix modules, monitoring/observability and engineering projects.
Bitrix / banking / monitoring Bitrix audit and SEO contourWe check D7/ORM, REST API, access rights, performance, risk map, sitemap, robots, JSON-LD and IndexNow.
D7/ORM / JSON-LD / IndexNow
SO-TECH / Contacts
How a request becomes the next engineering step
To make the response useful, we do not ask you to fill everything in: a short goal, system and constraints description is enough. We turn the contact into a clear route: audit, estimate, discovery or launch plan.
Request intake and routing
We identify the area: server infrastructure, SoftTech engineering, Bitrix audit, architecture consulting or monitoring/SRE.
server request / SoftTech contact / Bitrix audit
Response SLA and clarifying questions
We return with a short question list about workload, timeline, access, RPO/RTO, SLA/SLO, integrations and budget risks.
SLA/SLO / RPO/RTO / budget risk
Decision pack: audit, estimate or launch
We define the next safe step: technical audit, server infrastructure estimate, discovery/PoC, delivery control or commercial brief.
technical audit / server estimate / commercial brief
Feedback form
Describe the task, and a SO-TECH specialist will return with a proposal for further steps.
SO-TECH / Contacts
How to start working with SO-TECH
Short answers for server infrastructure, SoftTech engineering and architectural consulting requests.
How quickly do you respond to a request?
We usually review incoming requests during business hours and return with clarifying questions or the next step for the task.
What should be included in the first message?
Describe the business task, current infrastructure, timeline, critical services, security and availability requirements, and expected result.
Which contact channel is best?
Use phone or Telegram for urgent contact, and the form or email for a detailed task description.
Can we discuss a project in another language?
Yes. The site and initial communication support Russian, English, Turkish, Kazakh and Vietnamese language contours.
What data should we send for a server infrastructure estimate?
Include services, users, current workload, SLA/SLO, RPO/RTO, backup requirements, integrations, launch timeline and budget constraints.
Can we contact SO-TECH for SoftTech development or architecture consulting?
Yes. The contacts page accepts requests for SoftTech development, Bitrix modules, banking integrations, monitoring/observability, servers and architectural IT consulting.